Whether you're a family member, concerned friend, business associate, and/or professional with senior clients; whether you're already dealing with elder care issues or see that in your future and you're looking for practical, jargon-free information - you're in the right place!

With candor, humor, and examples from experience as a care giver and as a Generational Coach, these informative, uplifting, and content-rich programs offer insight and concrete tips to help you get elder care issues under control.

FAMILY SEMINARS

Welcome to the sandwich generation!

Just when you've gotten child care issues under control, there's a new challenge - elder care. And with it, emotionally charged issues you've probably never had to deal with before.

These AgeWiseLiving seminars were created for people just like you. And since they're by a family member, for family members, it's information you can understand and use - so you can take control and start making elder care decisions by choice, not crisis.

In addition to these seminars,

I now have a radio talk show on VoiceAmerica.com!

Starting May 5th, JOIN ME FOR

AGE WISE LIVING

At 7a Pacific, 8a Mountain, 9a Central, and 10a Eastern

Simply go to www.VoiceAmerica.com

Look forward to "seeing" you then!

OTHER AgeWiseLiving SEMINARS:

Bridging the Generations for Love or Money   Upcoming Dates
Is it Simple Forgetfulness or the Real Thing   Upcoming Dates
7 (non-financial) Secrets to Saving the Family Fortune   Upcoming Dates
Balancing Work and Elder Care Needs   Upcoming Dates
We Have to Talk About What?   Upcoming Dates
The 3 Pillars of Seniors Housing   Upcoming Dates

SEMINARS FOR PROFESSIONALS

Working on behalf of seniors is rewarding and fulfilling work. But with so many emotional factors clouding the picture (such as end of life issues, family relationships, and loss of independence and control), it can also be time consuming and frustrating.

This seminar is designed specifically for professionals with senior clients so that you can get to the heart of the matter in a compassionate yet efficient way.

Building a Bridge to YES
Understanding Family Expectations   Upcoming Dates

For assistance with individual clients, please call today to discuss adding a Generational Coach for Professionals™ to your client's team.

SEMINARS FOR SENIOR CARE STAFF

As the seniors housing industry matures and potential residents become more knowledgeable, competition will only get more intense. At the same time, however, it's also becoming increasingly difficult to differentiate your community from your competition.

Fortunately there still is one thing you can provide that will give your community a huge competitive advantage. Service!

With a wide range of programs for your line, supervisory, and marketing staff that combines 30+ years of experience in the hospitality industry with 15+ years of experience with senior issues, AgeWiseLiving programs will help you compete - and win!

Understanding Family Expectations
Creating A Total Caring Environment
Going Above And Beyond
Foundations
Marketing For A Full Community
Effective Communication
Resolving Conflicts
Interview Skills That Work
New Hire Orientation

"After your seminar I spoke to my mother about her will. It's actually quite a mess! But thanks to you, we caught it in time and I was able to talk to her in way that got her to listen and take the necessary steps. Thank you."
David Conner, Dallas, Texas

FAMILY SEMINARS

BRIDGING THE GENERATIONS FOR LOVE OR MONEY    Upcoming Dates
Do misunderstandings and failed communication with your aging loved one about finances, home, and family leave you frustrated? Do your aging loved one's often opposing attitudes, philosophies - even language - sometimes make you think they're from an alternate universe?

In a way, they are!

In this fast-paced and entertaining seminar, we "break the generational code" and learn why we're so different. By the end, not only will you have a better understanding of what makes each generation tick, you'll also have concrete tactics to bridge the generation gap and save yourself time, money, stress, and guilt.
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IS IT SIMPLE FORGETFULNESS OR THE REAL THING    Upcoming Dates
If you've ever walked into a room and forgotten why you went there . . .
If you've ever noticed increased forgetfulness in a loved one and worried if it's Alzheimers . . .
If you've ever struggled to communicate with a forgetful loved one . . .
If you're in the process of moving your loved one into a memory impairment
community or think it's only a matter of time . . .

. . . this seminar is for you.

In this seminar we look at, among other things, early signs of dementia, other causes of forgetfulness (some of which can be halted or reversed), how to communicate with someone with dementia, and how to make the move to a memory impairment community easier for everyone involved.
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BALANCING WORK AND ELDER CARE NEEDS    Upcoming Dates
Elder care has replaced child care as the major cause of absenteeism, stress, and on-the-job distractions. Women, men, and employers are struggling with the added demands of elder care - and paying the price! In this seminar you learn how to be proactive, organized & prepared, so that you can address the increasing challenges of your loved one's care and minimize the impact of caregiving on your work and home, and employers can reduce the impact on the bottom line.
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7 (non financial) SECRETS TO SAVING THE FAMILY FORTUNE    Upcoming Dates
When most people hear "family fortune" they think of money. Money is an important element, of course, but "family fortune" is much more than that!

Personal possessions, family history - even family relationships and health and well being - are important elements of your family fortune.

In this seminar you learn the 7 non-financial secrets that will allow you to save and pass on your family's fortune - for your aging loved one, yourself, and future generations.
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WE HAVE TO TALK ABOUT WHAT?    Upcoming Dates
Has the time come to discuss difficult and emotional issues with your aging loved one (such as driving, substance abuse, angry or hostile behavior, death & dying, hygiene, or moving into seniors housing)? If so, you can't afford to miss this seminar in which we explore the underlying emotions that surround these upsetting issues, learn non-threatening ways to approach them while time is still on your side, and the best approaches when crisis requires you to take immediate action.
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THE 3 PILLARS OF SENIORS HOUSING    Upcoming Dates
If you've ever said "We spend all this money and my mother just sits in the lobby all day." but don't know what, if anything to do about it or you're exploring moving your loved one into an Assisted Living community, then this seminar is a must.
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In this seminar we explore the 3 "pillars" of seniors housing (food, recreation, and wellness), their underlying significance to residents of Assisted Living communities, how to balance family expectations with your loved one's desires, and how to maximize their satisfaction and care.

SEMINARS FOR PROFESSIONALS

BUILDING A BRIDGE TO YES
Are you sometimes frustrated when your senior clients say "yes, yes, yes" but still refuse to sign? Do emotions, misunderstandings, or lack of cooperation make it difficult to identify your senior client's desires or accomplish what's in their best interest?

Specifically tailored to your profession's unique issues and using industry-specific examples, this seminar teaches you concrete tactics to successfully work with your senior clients so you can bring your efforts to a successful conclusion.
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SEMINARS FOR SENIOR CARE STAFF

In addition to the following seminars, please call today to discuss having Barbara develop customized programs to address your organization's individual needs.

UNDERSTANDING FAMILY EXPECTATIONS
This is a difficult and stressful time for family members dealing with parent care issues. Often their stress is expressed as anger toward your staff. This 2-hour program looks at what family members want, why they behave the way they do, the impact all employees (front- and back-of-the-house) have on both residents and family members, and how to respond effectively to all types of behavior.
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CREATING A TOTAL CARING ENVIRONMENT
Until your employees understand the emotional significance of the services your community provides and the concerns and motivations of the people living in it, it will be difficult for them to create a caring environment. In this 4-hour introduction to the seniors housing industry participants will learn the "three pillars of seniors housing" (food, wellness, recreation), how to understand the generations they serve, and how to anticipate their needs.
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GOING ABOVE AND BEYOND
When you're ready to kick up your service and knock the socks off of your competition - then you're ready for this program. In this 4-hour seminar, participants will learn, among other things, how to embrace complaints, how to anticipate and satisfy requests by determining the true need, and how to avoid potential conflicts by phrasing their responses appropriately.
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FOUNDATIONS
Many staff members are promoted to manager or supervisor because they were the best line employees. But once promoted, most have no idea how to bring out the best in those they now supervise and/or discipline in a way that turns the problem behavior around. In this highly interactive 4-hour seminar, participants learn and practice the 3 key elements of basic supervision. In the 6-hour version, participants also learn and practice positive disciplining.
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MARKETING FOR A FULL COMMUNITY
Sometimes marketing is like the definition of insanity - doing the same thing over and over again and expecting different results. Rather than analyzing target markets, studying the competition, making call after call after call - and then evaluating the results and wondering why nothing has changed - in this highly interactive 4-hour seminar, attendees learn a new approach that gets others to do your marketing for you, makes yours the community of choice - and puts into place a pipe-line that produces a stream of referrals.
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EFFECTIVE COMMUNICATION
Whether communicating with Seniors, their families, fellow employees, your boss, your subordinates, your friends or your family, there are many opportunities for miscommunication. In this 8-hour seminar, participants learn the 10 elements of successful communication and how to communicate better at all levels - and how to get other people to communicate better with you. Back to the Top

RESOLVING CONFLICTS
Conflicts arise - and some are created - especially when dealing with people going through perhaps the most emotional time of their lives. But conflicts are a natural part of life and can actually improve communication and relationships if they're handled correctly. In this 8-hour seminar, participants learn how to resolve difficult conflicts such as personalities conflicts and turn them into positive experiences, as well as simple ones such as scheduling.
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INTERVIEW SKILLS THAT WORK
Hiring responsible employees that will provide a superior level of care is not only important to your residents, it's vital to the success of your community. Unfortunately, many people look good on paper - or even in person - and then turn out to be very disappointing employees. In this 8-hour seminar, participants learn how to (legally) tell if this applicant is really right for you.
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NEW HIRE ORIENTATION
Now that you've hired the right person, it's important to start them off right. What you do for them on their first few days will set the tone for the rest of their career with you. This comprehensive New Hire Orientation - customized for your company - starts them off right! Included is an introduction to the Seniors Housing industry, your company, and the needs and expectations of the constituency they will serve (residents and their families), as well as an overview of all departments and positions, teamwork, and much, much more! And because it's available in CD format, you can orient 1 or 100 New Hires at the same time.
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